Igor Lakic

Independent Agile coach

I’m an independent Agile coach, Scrum mentor, and consultant driven by a passion for tackling complex challenges and empowering teams to deliver outstanding value to their end users.

I’ve always embraced a people-focused, servant-leader mindset placing others needs first and helping them grow professionally. By training, mentoring, and coaching individuals and teams, I guide them toward unlocking their full potential and achieving their goals. My commitment to continuous learning led me to pursue world toughest certifications (PSM III/PSPO III and others) and collaborate with fellow professionals, constantly refining my skills so I can better elevate others.

I value tangible results, adaptability, and flexibility in every situation with the ultimate aim of helping organizations stand on solid ground and become high-performing in an ever-evolving landscape.

71 articles published Follow:

Finger selects happy-face icon on tablet employee satisfaction survey. Ask ChatGPT

Employee Satisfaction Sentiment Analysis Energizes Teams

BlogJune 28, 2025610Views 0Likes 0Comments

Introduction Only 23 % of employees worldwide feel engaged at work, and that disengagement is draining an eye-watering $8.9 trillion—about 9 % of global GDP.ahtd.org If you’re relying on an annual survey to gauge employee satisfaction, you’re already too late. Employee satisfaction sentiment analysis surfaces real-time signals of engagement, energy, and enthusiasm so…

Red wooden figure climbs a blue ladder while neutral wooden figures watch from below – visualization of situational leadership that contrasts mentoring with managing

Mentoring vs Managing: Choose the Right Approach Every Time

BlogJune 24, 2025701Views 0Likes 0Comments

Introduction Have you ever jumped in with step-by-step instructions only to realize your teammate really needed an open-ended conversation instead? That mismatch eats productivity and morale. Mentoring vs Managing is less a personality choice and more a timing skill. The Situational Leadership® model gives you a practical lens to decide when to guide with…

Black-and-white photo of three Scrum team members’ hands gesturing over a wooden table as they engage in conflict resolution during an agile meeting.

Scrum Team Conflict Resolution: Obliterate Sprint Disruptions

BlogJune 21, 2025612Views 0Likes 0Comments

Introduction Scrum team conflict resolution is an essential skill for every Scrum Master, Product Owner, and Developer striving to maintain high productivity and team morale. When role ambiguities, uneven workload distribution, or heated design debates start undermining team dynamics, an entire sprint can stall. In this guide, you’ll learn practical techniques to identify and resolve…

Hand placing a colorful slice into a pie chart that visualises the Customer Usage Index, symbolising feature adoption, user engagement, and SaaS product-usage metrics.

Customer Usage Index: Obliterate the Feature-Adoption Trap

BlogJune 17, 2025653Views 0Likes 0Comments

Introduction Every SaaS team claims it listens to users, yet the backlog still snowballs. The real issue is that we measure the wrong things. Customer Usage Index (CUI) steps in to close that gap: it quantifies how often a particular feature is actually used, shows whether customers reach expected value, and flags where your roadmap…

Stressed team member overwhelmed by paperwork during a high-pressure sprint, symbolizing the need for maintaining team morale and motivation.

Maintaining Team Morale – Sabotage the Stress Traps with Sprints

BlogJune 14, 2025625Views 0Likes 0Comments

💡 Introduction Drops in motivation, tight deadlines, and daily monotony can significantly affect a team’s productivity and mood. The Scrum Master plays a key role in creatively re-energizing the team, fostering unity, and ensuring that everyone stays calm and focused—even under pressure. 🎯 1. Micro-Goals for Quick Wins Big goals can be draining. Breaking the…

Team collaborating on a user story mapping session using sticky notes to visualize the user journey and plan MVP features

Story Mapping 101: Visualize Your User’s Journey for Better Planning

BlogJune 12, 2025595Views 0Likes 0Comments

Introduction Ever launched a product only to realize users are getting lost or key features were skipped? That’s where user story mapping comes in. It helps product teams visualize the user’s journey, prioritize what truly matters, and release meaningful MVPs without losing sight of the bigger picture. In this guide, you’ll learn the basics of…

Colorful arrow chart showing installed version index for EBM performance metric

Installed Version Index in EBM – Track Innovation & Tech Debt

BlogJune 11, 2025395Views 0Likes 0Comments

Introduction The Evidence-Based Management (EBM) framework helps organizations objectively measure the value software delivers. A key metric in the Ability to Innovate (A2I) dimension is the Installed Version Index – the percentage of supported product versions currently in use. This directly affects your technical hygiene and innovation capacity. If you're a product manager, CTO,…

Leader’s hands symbolically protecting a red figure, representing psychological safety in teams

Building Psychological Safety: The Leader’s Role in High-Performing Teams

BlogMay 31, 2025489Views 0Likes 0Comments

Introduction Psychological safety has emerged as a cornerstone of high-performing teams. It's the shared belief that team members can express ideas, concerns, or mistakes without fear of retribution. Leaders play a pivotal role in cultivating this environment, enabling teams to take risks and provide honest feedback, essential for innovation and growth. Understanding Psychological Safety Psychological…

Yellow and green darts piercing the bullseye of a yellow-and-black target, symbolizing a Scrum Team hitting its Sprint Goal with precision.

The Power of a Sprint Goal: 4 Reasons You Need One

BlogMay 30, 2025478Views 0Likes 0Comments

Introduction In Agile development, a Sprint Goal is far more than a perfunctory line in your Sprint Planning agenda it is the very heartbeat of a Sprint. According to Scrum.org, a clear Sprint Goal provides focus, alignment, and a shared sense of purpose for the Scrum Team, fundamentally improving outcomes Sprint after Sprint. In complex…

Wooden blocks spelling "RULES" on a table, symbolizing flexibility and structure in Scrum practices.

Skipping the Scrum Guide: Is It Ever OK to Bend the Rules?

BlogMay 27, 2025534Views 0Likes 0Comments

Introduction In the dynamic world of agile development, the Scrum framework serves as a guiding beacon for teams striving for efficiency and adaptability. However, as teams evolve, questions arise: Is it ever acceptable to deviate from the Scrum Guide? Can bending the rules lead to better outcomes, or does it risk undermining the very principles…

Author page: Independent Agile coach

Independent Agile coach

Employee Satisfaction Sentiment Analysis Energizes Teams

Mentoring vs Managing: Choose the Right Approach Every Time

Scrum Team Conflict Resolution: Obliterate Sprint Disruptions

Customer Usage Index: Obliterate the Feature-Adoption Trap

Maintaining Team Morale – Sabotage the Stress Traps with Sprints

Story Mapping 101: Visualize Your User’s Journey for Better Planning

Installed Version Index in EBM – Track Innovation & Tech Debt

Building Psychological Safety: The Leader’s Role in High-Performing Teams

The Power of a Sprint Goal: 4 Reasons You Need One

Skipping the Scrum Guide: Is It Ever OK to Bend the Rules?

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Author page: Independent Agile coach

Independent Agile coach

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